Claim reason | Documents required |
Cancelling your trip (Illness, injury or death) | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Booking terms and conditions
- Boarding passes (if issued) showing your outward and return journeys to the UK
- Cancellation Invoice showing the date of cancellation and how much you'll be refunded
- Death certificate
- Covid: We will accept a medical practitioner’s report confirming unfit to travel as like any other illness.
- Medical report/letter from a GP (there's a handy Cancellation template below)
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Cancelling your trip (non-medical reason) | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Booking terms and conditions
- Boarding passes (if issued) showing your outward and return journeys to the UK
- Cancellation Invoice showing the date of cancellation and how much you'll be refunded
- Letter/summons from court if you're called for jury service or as a court witness
- Letter from employer if you're being made redundant or if you are a member of Armed Forces, police, fire or medical professional and leave is cancelled
- Police report if your travel documents have been stolen or if your home is damaged and is unsafe to be left unattended
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Missed departure | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Boarding passes showing your outward and return journeys to the UK
- Booking invoice for the extra travel and accommodation costs you had to pay to get to your destination
- Letter from public transport operator confirming the cause of the delay or cancellation of services
- Report from the motor vehicle recovery or repair service
- Letter from airline confirming the flight diversion causing a delay
- Letter from relevant authority confirming that the results of Covid test was delayed and so causing your missed departure
- Police Report confirming your travel documents were stolen while abroad
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Delay and abandonment | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Boarding passes showing your outward and return journeys to the UK
- Delay report from the airline / travel agent confirming why you were delayed and how long for
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Substitute Accommodation | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Boarding passes showing your outward and return journeys to the UK
- Letter from original accommodation manager confirming why the accommodation had to close and for how long
- Receipts for extra accommodation costs you had to pay
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Cutting short your trip | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Boarding passes showing your outward and return journeys to the UK
- Cancellation Invoice showing details of any refunds given/due for unused parts of your original trip (flights, accommodation, car hire, excursions, etc)
- Medical report/letter from treating doctor aboard which explains why you had to cut short your trip (if due to a close relative at home, then we'll need a report or letter from their GP)
- Death certificate
- Covid test result
- Police Report confirming your home was damaged and unsafe to leave unattended
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Medical or Dental expenses while abroad | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Boarding passes showing your outward and return journeys to the UK
- Medical Report/Letter from the treating doctor/dentist abroad confirming the illness/injury (there's a handy Expenses template below)
- Receipts for medical/dental/taxi/ambulance expenses you had to pay
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Additional accommodation & travelling expense | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Boarding passes showing your outward and return journeys to the UK
- Medical Report from the hospital which confirms why you were admitted, the date you were admitted and the date you were discharged.
- Receipts for extra accommodation and travelling expenses you had to pay
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Loss/Theft of my personal items/money | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Boarding passes showing your outward and return journeys to the UK
- Police report which confirms the date of the loss/theft and lists the items lost/stolen
- A Property Irregularity Report (PIR) from the airline if items were lost/stolen while in their care
- Proof of ownership (including value) such as receipts
- Bank statement or ATM withdrawal slip for lost/stolen cash
- For mobile phones, proof of contact to the service provider to discontinue service from the date of the loss/theft and a usage report showing the IMEI number and the date the phone ceased being active
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Damage of my personal items/money | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Boarding passes showing your outward and return journeys to the UK
- A Property Irregularity Report (PIR) from the airline if items were damaged while in their care
- An estimate of repair or report from a reputable repairer confirming the item is beyond economical repair.
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Delay of my luggage | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Boarding passes showing your outward and return journeys to the UK
- A Property Irregularity Report (PIR) from the airline confirming the date and time your luggage was returned to you
- Receipts for the essential items you had to buy while your luggage was delayed
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Winter Sports | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Boarding passes showing your outward and return journeys to the UK
- Receipts/Invoices for ski pack that wasn't used due to cancelling or cutting short your trip
- Letter from treating doctor confirming why you weren't fit to ski
- For lost/Stolen/Damaged equipment / ski pass:
- Written report confirming details or loss/theft/damage
- Proof of ownership such as receipts / hire invoice
- Proof of ownership (including value) such as receipts
- Invoice for ski pass
- Evidence of the damage
- Letter from ski resort confirming why piste was closed
- Evidence of costs to go to an alternative area to ski or that there were no other suitable alternative
- If due to avalanche / landslide - evidence of refunds for unused accommodation and evidence of cancelled/curtailed public transport
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Golf Upgrade | - Your Policy Certificate
- Booking Invoice showing:
- your travel dates from the UK and back again
- the full breakdown of the cost of your trip
- Boarding passes showing your outward and return journeys to the UK
- Police report which confirms the date of the loss/theft and lists the items lost/stolen
- A Property Irregularity Report (PIR) from the airline confirming the date and time your luggage was returned to you
- Cancellation Invoice for loss of green fees
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