What if cover cannot be offered for my pre-existing medical condition?
In some cases, we may not be able to offer cover for the declared medical conditions.
Customers that have a medical condition have access to a directory that has been set up by MoneyHelper on behalf of the Financial Conduct Authority. The directory provides easy access to companies that specialise in providing cover for pre-existing medical conditions. The directory can be accessed at www.moneyhelper.org.uk/en/everyday-money/insurance/travel-insurance-directory or by calling 0800 138 7777.