Making a Covid-19 related claim

Created by Megan White, Modified on Tue, 14 Mar 2023 at 06:59 AM by Megan White


Did you know, most Airlines, Tour Operators and Hotels offer flexible booking and free cancellation so please make sure you speak with them first - it's the quickest and easiest way to get repaid!

Every claim needs supporting documentation, including claims related to Covid-19. If you've tested positive for Covid-19 and need to make a claim, we'll need official confirmation before we can look at your claim. Here's what we'll need:

  • An officially certified positive test certificate from the NHS, your GP or from an official testing provider showing the name and date of the test. If they've been officially verified, we can also accept photos of tests you've taken at home.

  • Your booking invoice: showing a breakdown of the original trip costs, the dates of your trip and your name.

  • Your cancellation invoice(s) or 'no-show' email showing cancellation charges, cancellation date and any refunds they will make to you. We'll need this information from your tour operator or for each element if you booked your trip yourself (hotel, flight, car hire etc).

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