Important:
Our customer relation department can only assist with complaints related to your easyJet Travel Insurance policy.
If you do not have an easyJet travel insurance policy, or if your concern relates to easyJet Airline services (such as flights, baggage, delays, or customer service), our team will be unable to respond or provide support.
For all non‑insurance‑related complaints, please contact the easyJet Airline Customer Complaints Team directly using the form here: https://www.easyjet.com/en/help-centre/contact/contact-us-form
We're committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens, please contact us at complaints@collinsoninsurance.com or write to us at:
Customer Relations
Collinson Insurance Services Limited
Sheencroft House,
10-12 Church Road,
Haywards Heath,
West Sussex,
RH16 3SN
What information do I need to provide?
We'll need your name, policy and claim number and the details of your complaint.
What happens next and how long before I receive a response?
We'll confirm we've got your complaint, within 5 working days. Our Complaints team will investigate and respond to you as soon as possible, usually within 8 weeks.
What happens if I’m not happy with the outcome of my complaint?
You may have the right to refer your complaint to the Financial Ombudsman Service (FOS), free of charge – but you must do so within six months of receiving our final response. After this, they'll only be able to help in very limited circumstances.
Here's how to contact them:
The Financial Ombudsman Service
Exchange Tower Harbour
Exchange Square
London E14 9SR
Tel No. 0800 023 4567 if calling from a landline 0300 123 9123 from a mobile.
Visit the Financial Ombudsman Service website at www.financial-ombudsman.org.uk/