The best way to make your claim is online HERE. It's quick and easy and only takes around 10 minutes - in most cases you'll get a claim decision straight away!
How to make your claim, right first time:
- Check your policy to see if you're covered
- Check what documents you'll need using the table below. We can't finalise your claim without these so make sure you attach everything.
- Submit your claim to us within 4 weeks of getting home from your trip.
- Keep copies of all your documents and any damaged items you're claiming for as we may need to get these off you at a later time.
When you're ready, just click HERE to begin.
What happens once you've submitted your claim:
- In most cases, you'll get an instant decision.
- Otherwise, it could take up to 30 days right now as we're in travel peak season.
- No need to call us to see how your claim is doing - we'll get in touch as soon as we have a decision for you, or if we need more information.
Claim reason | Documents required |
Cancelling your trip (Illness, injury or death) |
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Cancelling your trip (non-medical reason) |
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Missed departure |
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Delay and abandonment |
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Substitute Accommodation |
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Cutting short your trip |
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Medical or Dental expenses while abroad |
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Additional accommodation & travelling expense |
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Loss/Theft of my personal items/money |
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Damage of my personal items/money |
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Delay of my luggage |
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Winter Sports |
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Golf Upgrade |
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If your trip has or may be disrupted by areas affected by wildfires , please contact your tour operator or booking provider in the first instance to seek a refund or make alternative arrangements.
The Greek Government has set up a Rhodes Crisis Management Team 0030 210 3681730, 0030 210 3681259 or 0030 210 3681350.
Q: My flight has been impacted by the recent Air Traffic Control Failure. Can I make a claim?
A: Please be aware that your Travel Insurance Policy does not provide cover for Air Traffic Service Failure. If your trip was disrupted due to the recent air traffic control failure, you should contact your airline or travel agent, quoting European regulations rule EU261 which applies to all flights departing or arriving in the EU where the responsibilities fall on the provider to reimburse you for the cost of your cancelled flight. For delayed flights, you may be able to seek support for food and accommodation costs.
Package holidays are also governed by the Package Travel and Linked Travel arrangement regulations 2018. A package holiday is defined as a holiday which must cover a period of at least 24 hours or involve overnight accommodation and is a combination of at least two different types of travel service including transport, accommodation, car rental or a tourist service. Under Regulation 13, whilst the tour operator may cancel the holiday, as matters stand, it must issue a full refund to you of any payments made for the package within 14 days of cancellation.