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Other FAQs
Why do you ask if I have other Insurance?

We ask about this because it's possible you may be covered by another insurance policy you have. 

When you tell us about your other policies, we'll contact the other insurer and sometimes we'll agree to share claim costs. This process is known as 'recovery' and has no impact on the outcome of your claim, it simply helps all insurers keep the cost of offering insurance cover as low as possible.

Insurances we often work with include:

  • Home insurance
  • Credit card of bank account insurance
  • Airline insurance
How secure is my information?

We follow strict data protection rules and your information is safe and secure with us. 

Sometimes, for your protection and security, we share information with fraud prevention agencies, who use it to help prevent financial crime. Fraudulent behaviour is taken very seriously and it could result in you being refused services, finance, or employment in the future.

You can check the details and your data protection rights at www.cifas.org.uk/fpn and www.insurancefraudbureau.org/privacy-policy.

I'd like to request my data

We can send your data but you must submit a 'data subject access request'. You can do this by speaking with one of our experienced claims team on the below: 

Tel+44 (0) 333 333 9653

Lines Open: 9am - 5pm GMT Monday - Friday

Email: easyJet.ins@collinsoninsurance.com

Are phone calls recorded?

Yes, we record calls for quality assurance and training purposes.

easyJet Claims - Privacy Policy

Valid for policies issued from 22/04/2023

How we use the information about you

As your insurer and a data controller, we collect and process information about you so that we can provide you with the products and services you have requested. We also receive personal information from your agent on a regular basis while your policy is still live. This will include your name, address, risk details and other information which is necessary for us to:

  • Meet our contractual obligations to you;
  • Issue you this insurance policy;
  • Deal with any claims or requests for assistance that you may have  
  • Service your policy (including claims and policy administration, payments and other transactions) and, detect, investigate and prevent activities which may be illegal or could result in your policy being cancelled or treated as if it never existed; 
  • Protect our legitimate interests

Some of the personal information that you provide may be sensitive information. This includes details about your health or medical records. Where we need your consent to collect and process your sensitive information, this will be obtained from you at the relevant time. Please note that, in these cases, we may not be able to sell you an insurance policy or deal with a claim if you do not agree to us processing relevant sensitive information.

In order to administer your policy and deal with any claims, your information may be shared with trusted third parties. This will include members of The Collinson Group, easyJet Airline Company Limited, contractors, investigators, crime prevention organisations and claims management organisations where they provide administration and management support on our behalf. Some of these companies are based outside of the European Union where different data privacy laws apply. Wherever possible, we will have strict contractual terms in place to make sure that your information remains safe and secure. We will not share your information with anyone else unless you agree to this, or we are required to do this by our regulators (e.g. the Financial Conduct Authority) or other authorities

 The personal information we have collected from you will be shared with fraud prevention agencies and databases who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment. Further details of how your information will be used by us and these fraud prevention agencies and databases, and your data protection rights, can be found by visiting www.cifas.org.uk/fpn and www.insurancefraudbureau.org/privacy-policy

Processing your data

Your data will generally be processed on the basis that it is:

  • necessary for the performance of the contract that you have with us
  • is in the public or your vital interest: or
  •  for our legitimate business interests.

If we are not able to rely on the above, we will ask for your consent to process your data.

How we store and protect your information

All personal information collected by us is stored on secure servers which are either in the United Kingdom or European Union. We will need to keep and process your personal information during the period of insurance and after this time so that we can meet our regulatory obligations or to deal with any reasonable requests from our regulators and other authorities. We also have security measures in place in our offices to protect the information that you have given us.

How you can access your information and correct anything which is wrong

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us by email or letter as shown below: 

Email address: data.protection@collinsongroup.com 

Postal Address:: 5th Floor, 3 More London Riverside, London SE1 2AQ 

This will normally be provided free of charge, but in some circumstances, we may either make a reasonable charge for this service, or refuse to give you this information if your request is clearly unjustified or excessive. 

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If you wish to make a complaint about the use of your personal information, please contact our Complaints manager using the details above. You can also complain directly to the Information Commissioner’s Office (ICO). Further information can be found at https://ico.org.uk/

easyJet Claims - Cookie Policy

This Cookie Policy explains how Collinson Insurance Services Ltd, ("we") use Cookies on our website.

1. What are Cookies

Cookies are small pieces of text that are placed on your computer or mobile device by websites that you visit.  Cookies are used to store and receive identifies and other information on computers, phones and other devices. Cookies are created when you use your browser to visit a website that uses Cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customisation functions. Cookie technology encompasses the use of pixels, text file, java script and similar technologies. We refer to all of these technologies as Cookies. 

Why do we use Cookies?

Cookies help us deliver, protect and improve our website product by personalising content, tailoring services and advertisements, improving performance and efficiency with the use of metrics and providing security measures to keep you safe and secure. 

Do other parties use Cookies on our site?

Yes, other parties use Cookies on our site to help tailor advertisements to you on other applications and websites. 

2. Cookies we use

Strictly Necessary Cookies

These Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set you browser to block these Cookies, but some parts of the site will not then work. These Cookies do not store any identifiable information. 

Performance Cookies

These Cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these types of Cookies collect is aggregated and therefore anonymous. If you do not allow these Cookies we will not know when you have visited our site and will not be able to monitor its performance. 

Functional Cookies

These Cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these Cookies, then some or all these services may not function properly. 

Targeting Cookies

These Cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store direct personal information but are based on uniquely identifying your browser and internet device. If you do not allow these Cookies, you will experience less targeted advertising. 

Multiple users

If more than on person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see adverts based on sites they have visited as well as sites you have visited. 

3. Your rights

We will only use Cookies which personally identify you, your computer or mobile device if:

  • You have agreed to it; or 
  • We have legitimate reason to do so, such as making the website function

You have the right at any time to;

  • Withdraw your agreement to the use of Cookies;
  • Refuse Cookies altogether; 
  • Delete Cookies that have already been set;
  • Modify your cookie settings. 

You can perform these actions at any time with the use of our Cookie manager functionality. 

You can also do this through your browser settings. The 'Help' function within your browser should tell you how to do this. You can find out more about Cookies, including how to see what Cookies have been set by visiting: www.aboutcookies.org or www.allaboutcookies.org 

4. How to contact us

For the purposes of data protection legislation, we are Collinson Insurance Services Ltd. 

Collinson Insurance Services Ltd. Reg. No. 00758979. 

Registered in England & Wales. 

Registered office: 5th Floor, 3 More London Riverside, London SE1 2AQ.

Authorised and regulated by the Financial Conduct Authority - registration number 311883.

If you have any questions about our Cookie Policy or the use of Cookies on our website, please contact our Data Protection Officer, the details of which are below:

Data Protection Officer


5. Other websites

Our website may contain links to other websites. The Cookie Policy only applies to our website so when you link to such other websites, you should read their own cookie policies. 

6. Changes to our policy

We keep our Cookie Policy under review, and we will make any new versions available on our website. This Cookie Policy was last updated on 18/05/2023.

Digital Accessibility

Recite Me Web Accessibility and Language Toolbar

Recite Me is innovative cloud-based software that lets visitors view and use our website in a way that works best for them.

We’ve added the Recite Me web accessibility and language toolbar to our website to make it accessible and inclusive for as many people as possible.

It helps 1 in 5 people in the UK who have a disability, including those with common conditions like sight loss and dyslexia, access our website in the way that suits them best.

It also meets the needs of the 4.2 million people in the UK who speak a language other than English at home,  by translating our web content into over 100 different languages.

How do I access the Recite Me toolbar?

You can open the Recite Me Accessibility Toolbar by clicking on the Accessibility in the top right corner of the page.

This button now appears in the top right corner of every page of our website.

After you click on the Accessibility, the Recite Me toolbar opens and displays a range of different options for customising the way the website looks and ways you can interact with the content.

How does Recite Me help me access this website?

Recite Me helps people access our website and customise the content in a way that works best for them.

The Recite Me toolbar has a unique range of functions. You can use it to:

  • Read website text aloud (including PDFs)

  • Download the text as an MP3 file to play it where and when it suits you

  • Change font sizes and colours

  • Customise background-colours

  • Translate text into more than 100 different languages

  • Access a fully integrated dictionary and thesaurus

Recite Me User Guide

Play Audio

Back: Rewind to the previous paragraph of text

Play: Click the play button to read the text aloud

Forward: Skip forward to the next paragraph of text

Text Options

Decrease: This will decrease the text size

Font: You can change the font that displays on the page

Increase: This will increase the text size

Colour, Ruler and Mask

Colour: Change the background, text, and link colours

Ruler: Click to enable the reading ruler

Screen Mask: Will create a letterbox for focused viewing of a section of the page

Dictionary, Translation, and Magnifier

Dictionary: Highlight and click on this to view the definition of the word

Translation: Translate text into a different language

Magnifier: Click and drag the magnifying glass to magnify text on the screen

Margins, Plain Text Mode, and Download Audio

Text Mode: Remove images to view content in plain text mode

Margins: Change the text dimensions by narrowing the width of the text column

Download Audio: Highlight the text then click the button to download the text as an audio file


Settings: Adjust your Recite Me toolbar settings

Reset: This will restore the default settings

User Guide: This will give you an overview of the Recite Me toolbar features

Frequently Asked Questions

Q. Do I need to download anything to enable Recite Me?

  1. No. Recite Me is cloud-based software so there is no need to install anything on your computer.

Q. How do I launch the Recite Me Toolbar?

  1. To Launch the Recite Me Web accessibility toolbar you will need to click on the <Your Button Name>. This will then launch the toolbar, which will appear at the top of the page.

Q. How Do I Disable the Auto Read?

  1. To disable the auto read you need to click on the button marked “Settings”. This will give you a list of 3 functions to choose from. You need to click on the bottom to the Right of the option marked “Autoplay” This will then disable auto-read.

Q. Does Recite Me work across different operating systems and mobile devices?

  1. Yes. Our software works on multiple devices and operating systems including Android, iOS, Linux, Mac, and Windows devices.

Q. Can I save my Settings?

  1. The Recite Me toolbar uses cookies to save user settings.

Q. How do I change the Language?

  1. To change the language of the website that you are viewing you need to select the button marked “Languages”. This will then produce a drop-down list of all the languages that Recite offers. Find the language that you want from the list and press on it, the site will then be converted to that language.

Q. How do I create an MP3?

  1. To create an MP3, first, turn off the Autoplay option located within the settings button. Highlight the section of Text that you wish to create into an MP3. Once highlighted select the Download Audio button from the toolbar. You will then see a message telling you that your file is being created. Once created you will see the file appear ready at the bottom of the web page. You can now either listen to the file created or save it to a location of your choice.

Q. How do I Turn Recite Me Off?

  1. To Close the Recite toolbar simply click on the icon marked “Close” to the right of the Toolbar.

Q. Why is Accessibility Important to Us? 

  1. Accessibility is important to us as it provides all users with equal access and opportunities, regardless of their individual circumstances. We are committed to online accessibility and this can be achieved with the use of the Recite Me Accessibility Checker and Assistive Toolbar.

Where can I find support for Recite Me?

If you have any questions about Recite Me you can contact them via email at info@reciteme.com or call 0191 432 8092.