How does automatic renewal work?
In the sales journey, if you are buying an annual policy without declaring any pre-existing medical conditions, you will be enrolled into our automatic renewal process unless you choose to opt-out.
If you are due to be auto-renewed, we will still write to you a few weeks before the renewal date to let you know the renewal price. The premium quoted would then be taken from the same payment card a week before the renewal date.
Please note, even if your payment card has expired in that time, if the bank has issued you with a new card, we may still be able to take payment from that account. This doesn’t apply if you have cancelled the card for any reason.